FAQ

Find answers to all your questions in our Frequently Asked Questions section, where we provide detailed information and support to ensure a smooth shopping experience.  

What services do you offer?

We specialise in digital printing and embroidery, creating custom designs for a wide range of apparel and accessories. Our services include personalisation, bulk orders, and custom patches.

What are your operating hours?

We are open 7 days a week, except for Christmas Day.

  • Monday 9am-6pm
  • Tuesday 9am-6pm
  • Wednesday 9am-6pm
  • Thursday 9am-8pm
  • Friday 9am-6pm
  • Saturday 9am-6pm
  • Sunday 9am-6pm

Can you handle small and large orders?

Absolutely! We cater to all order sizes, whether it’s a single piece or a bulk order of a thousand items. No order is too big or too small for us.

What items can I customise?

We can customise a variety of items, including t-shirts, hoodies, jackets, hats, specialty linen, and custom patches. If you have a specific item in mind, let us know, and we’ll work with you to create the perfect design.

If I see a design that I like, can I select a different type of product with that design?

Yes, if you see a design on a t-shirt that you like, email us with the design details and what product you want and we'll make it for you!

How long does it take to complete an order?

The turnaround time depends on the size and complexity of your order. Smaller orders are typically completed same day or within a few days, while larger or more intricate designs may take longer. We’ll provide a clear timeline when you place your order.

What file formats do you accept for custom designs?

We accept high-resolution files in formats such as PNG, JPEG, AI, PDF,EPS or EMB. If you’re unsure about your file, bring it to us, and our team will assist in preparing it for production.

Can I see a sample before production?

Yes, we can provide a sample or proof for your approval before starting bulk production. Please note that additional charges may apply for samples.

Do you have a minimum order quantity?

No, we don’t have a minimum order requirement. Whether you need just one item or a large quantity, we’re happy to assist with your customisation needs.

Can I bring my own apparel for customisation?

Absolutely! You can bring your own items for customisation. However, we recommend discussing the materials with us first to ensure they are compatible with our printing or embroidery processes.

What brands do you stock?

We proudly stock premium brands, including AS Colour, Biz Collection, JB's Wear, Aussie Pacific, Cloke, C-Force , Syzmik and Teamsports, offering a wide range of quality apparel to suit your needs. We don't just stock custom apparel, we sell a number of streetwear labels including Pro Club, New Era and Mitchell & Ness.

Are the products you stock on the website all of the items you have?

No, if you are after certain products from a brand that we dont stock i.e As Colour, Biz Collection, Syzmik - let us know. We can order it in for you!

Do you offer discounts for bulk orders?

Yes, we offer competitive pricing for bulk orders. Contact us with your requirements, and we’ll provide a personalised quote to suit your needs.

What is a set up fee?

A set-up fee is a one-time cost to prepare your custom design for production. This includes digitising your artwork for printing or formatting it for embroidery. Once your design is set up, any future orders using the same design will not incur this fee.

How do I get started?

Getting started is simple! Visit us in store, give us a call or an email, or place an order through our online store. Our friendly team will guide you through the process to ensure you get exactly what you’re looking for.