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Shipping & Delivery Policy for Logo Central
Effective Date: 01/03/2025
At Logo Central, we are committed to delivering your orders efficiently and securely. This Shipping & Delivery Policy outlines how we process, ship, and deliver orders placed through our website www.logocentral.co.nz
1. Order Processing
✅ Orders are processed Monday to Friday, excluding public holidays.
✅ Standard orders are typically processed within 3-5 business days.
✅ Custom embroidery and printing orders may take 3-5 business days, depending on design complexity and order volume.
✅ Business days are Monday-Friday.
✅ Once an order is placed, modifications may not be possible. Contact us immediately for assistance.
2. Shipping Options & Delivery Timeframes
New Zealand Shipping
✅ We offer nationwide delivery across New Zealand.
✅ Standard delivery takes 1-2 business days after processing.
✅ Rural deliveries may take additional time.
International Shipping
✅ We currently do not offer international shipping.
💡 Note: Delivery times are estimates and may be affected by courier delays, public holidays, or unforeseen circumstances.
3. Shipping Costs
✅ Shipping fees are calculated at checkout based on weight, size, and destination.
✅ Free shipping may be available for orders over $200 (New Zealand only).
✅ Customers will see final shipping costs before completing the checkout process.
4. Click & Collect (In-Store Pickup)
✅ Free Click & Collect is available at Logo Central, 2 Taurikura Drive, Tauriko, Tauranga, Tauranga Crossing Shopping Centre.
✅ Customers will receive a notification when their order is ready for pickup.
✅ Orders must be collected within 14
5. Tracking Your Order
✅ Once your order is shipped, you will receive a tracking number via email.
✅ You can track your order via the courier's website or through your Logo Central account.
✅ If you experience delivery issues, please contact the courier first. If unresolved, reach out to us for assistance.
6. Delivery Issues & Lost Packages
✅ If an order is delayed, missing, or delivered to the wrong address, contact the courier with your tracking number.
✅ Logo Central is not responsible for lost or stolen packages once marked as delivered.
✅ If your package is missing despite a "Delivered" status, contact us within 3 days for assistance.
7. Damaged or Incorrect Items
✅ If your order arrives damaged or incorrect, contact us within 7 days with:
📸 Photos of the damaged or incorrect item(s)
📦 A picture of the packaging and shipping label
✅ We will work with you to resolve the issue through a replacement, refund, or store credit.
8. Address Changes & Incorrect Information
✅ Customers must ensure their shipping address is correct at checkout.
✅ If an address change is needed, contact us immediately after ordering.
✅ Orders shipped to incorrect addresses due to customer error cannot be refunded or reshipped for free.
9. Changes to This Policy
We may update this Shipping & Delivery Policy at any time. Any changes will be posted on this page, and continued purchases imply acceptance of the updated policy.