Terms & Conditions for Logo Central


Effective Date: 01/03/2025

Welcome to Logo Central! These Terms & Conditions govern your use of our website www.logocentral.co.nz and in-store services. By shopping with us, either online or in-store, you agree to comply with these terms. Please read them carefully before making a purchase.

1. General Terms

  •  Logo Central provides custom printing, embroidery and apparel services, both online and in-store.
  • By placing an order, you agree to our policies regarding payments, production, refunds and exchanges.
  • We reserve the right to update or modify these terms at any time without prior notice.

2. Orders & Payments

Placing an Order

✅ Orders can be placed online or in-store.
✅ All orders are subject to availability. If an item is out of stock, we will notify you.
✅ Full payment is required before processing orders, unless otherwise agreed.

Custom Orders & Approvals

✅ Custom printing and embroidery orders require design approval before production.
✅ Once a design is approved, no further changes can be made.
✅ Logo Central is not responsible for errors in approved designs, including spelling mistakes or incorrect artwork.

Pricing & Payment Methods

✅ All prices are listed in NZD and include GST unless stated otherwise.
✅ Prices are subject to change without prior notice.
✅ We accept credit/debit cards, Afterpay,  and other available payment methods.

3. Shipping & Delivery

Processing Time

✅ Standard orders are typically processed within 3-5 business days.
✅ Custom orders may take longer, depending on design complexity.
✅ Business days are Monday-Friday.

Delivery & Shipping Fees

✅ Shipping costs are calculated at checkout.
✅ Delivery times depend on location and courier service.
✅ We are not responsible for shipping delays caused by couriers, customs, or unforeseen circumstances.

4. Returns, Exchanges & Refunds

General Products

✅ Items may be returned within 7 days of purchase if unworn, unused, and in original packaging.
✅ Proof of purchase is required.

Custom Orders

❌ Due to the nature of personalised products, custom orders are non-refundable and cannot be returned unless faulty.
✅ If a custom order is incorrect due to our mistake, we will offer a replacement or credit.

Faulty or Incorrect Items

✅ If an item is faulty, damaged, or incorrect, contact us within 7 days with proof (e.g., photos).
✅ We will arrange a replacement, store credit, or refund, depending on the situation.

5. Store Policies & Code of Conduct

✅ Respectful Behavior – Customers must treat staff and other customers with respect.
✅ Right to Refuse Service – We reserve the right to refuse service for inappropriate behavior or fraudulent activity.
✅ No Unauthorised Use of Designs – Customers submitting designs for custom printing must own the rights or have permission to use them.

6. Website Usage & Intellectual Property

✅ Content Ownership – All website content, including images, text, and designs, belong to Logo Central and cannot be copied or used without permission.
✅ Third-Party Links – Our website may contain links to third-party sites. We are not responsible for their content or policies.

7. Limitation of Liability

✅ Errors & Omissions – While we strive for accuracy, we are not responsible for typographical errors, pricing mistakes, or inaccurate product descriptions.
✅ Product Disclaimer – Colors, sizing, and materials may vary slightly due to screen differences or supplier changes.

8. Changes to These Terms & Conditions

We may update these Terms at any time. Any changes will be posted on this page, and continued use of our services implies acceptance of the updated policy.